Privacy Policy

Who we are

We are Slate and Oak, an independent business specialising in house signs and home accessories

Our contact details

Paul & Jo Gasby
Newark, Nottinghamshire
Tel: 07917 691877
E-mail: info@slateandoak.net

The type of personal information we collect

We currently collect and process the following personal information:
-Name
-Billing address
-Delivery address
-Email address
-Telephone number
-Financial information i.e. debit/credit card details
-Any other information you have chosen to give us

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
-To enable us to deal with your specific query initiated via our contact us form
-To enable us to take payment for your order made on this website
-To enable us to fulfil your order made on this website

We use the information that you have given us in order to process payment and fulfil your order made on this website

We may share this information with our payment processor in order to enable your order to be fulfilled

Some personal information may be shared with a third party in order for us to deliver goods you have purchased from us

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
-Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@slateandoak.net

How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and encrypted to ensure it is protected.

Our systems are regularly monitored for possible vulnerabilities and attacks

How long we retain your personal information

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, so that it can be used in a non-identifiable way for statistical analysis and business planning.

When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

Your data protection rights

Under data protection law, you have rights including:
-Your right of access – You have the right to ask us for copies of your personal information.
-Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. -You also have the right to ask us to complete information you think is incomplete.
-Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
-Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
-Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
-Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
-You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@slateandoak.net if you wish to make a request

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@slateandoak.net

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Cookies

What are cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit or for multiple repeat visits. They perform essential technical functions as well as ensuring a consistent and efficient experience for users.

Required cookies
These cookies are essential for our website as they perform basic functions and are necessary for us to operate certain features. These include those required to allow registered users to authenticate and perform account-related functions, store preferences set by users such as account name, language, and location, and ensure our services are operating properly

Analytics and Performance
These cookies allow us to optimize performance by collecting information on how users interact with our website, including which pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with it

Controlling Cookies

Users may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.
To find out more on how to manage and delete cookies, view the settings of your chosen internet browser.