Who we are
We are Slate and Oak, an independent business specialising in house signs and home accessories
Our contact details
Paul & Jo Gasby
Tel: 07917 691877
The type of personal information we collect
We currently collect and process the following personal information:
-Financial information i.e. debit/credit card details
-Any other information you have chosen to give us
How we get your personal information and why we collect it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
-To enable us to deal with your specific query initiated via our contact us form
-To enable us to take payment for your order made on this website
-To enable us to fulfil your order made on this website
We use the information that you have given us in order to process payment and fulfil your order made on this website
We may share this information with our payment processor in order to enable your order to be fulfilled
Some personal information may be shared with a third party in order for us to deliver goods you have purchased from us
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
-Your consent. You are able to remove your consent at any time. You can do this by contacting us at firstname.lastname@example.org
How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and encrypted to ensure it is protected.
Our systems are regularly monitored for possible vulnerabilities and attacks
How long we retain your personal information
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, so that it can be used in a non-identifiable way for statistical analysis and business planning.
When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.
Your data protection rights
Under data protection law, you have rights including:
-Your right of access – You have the right to ask us for copies of your personal information.
-Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. -You also have the right to ask us to complete information you think is incomplete.
-Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
-Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
-Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
-Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
-You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
What are cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit or for multiple repeat visits. They perform essential technical functions as well as ensuring a consistent and efficient experience for users.
These cookies are essential for our website as they perform basic functions and are necessary for us to operate certain features. These include those required to allow registered users to authenticate and perform account-related functions, store preferences set by users such as account name, language, and location, and ensure our services are operating properly
Analytics and Performance
These cookies allow us to optimize performance by collecting information on how users interact with our website, including which pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with it
To find out more on how to manage and delete cookies, view the settings of your chosen internet browser.